Please email enquiries@powerguard.com.au or phone 1300 235 563 (within Australia) or 0800 235 5638 (within New Zealand).

If purchased via other stores: Return the damaged or suspected damage product to your original place of purchase with a proof of purchase. For corporate purchases via Cellnet Connect: Email service@cellnet.com.au (within Australia) or servicera@cellnet.co.nz (within New Zealand). Learn more about our Refund & Replacement Policy below.

In the first instance, please contact PowerGuard within 3 working days of the damage occurring via enquiries@powerguard.com.au. If purchased from a retailer, return the damaged or suspected damaged product to your original place of purchase with proof of purchase. WHAT YOU'LL NEED TO PROVIDE: A brief description of what happened; The location, time, and date of the occurrence; Proof of purchase with the date of purchase and the name of the retailer where the PowerGuard product was purchased; Your name, address, mobile number and email address; and The PowerGuard product model number (this is on the product and should be on your receipt). Learn more about our warranty policy below.

The original purchaser is required to present proof of purchase as a mandatory requirement. However, if the purchaser purchased the product via Cellnet Connect, we can provide proof of purchase by validating it through PowerGuard as an alternative option.

PowerGuard may take up to 45 days to complete the reimbursement of the claim to the Customer from the claim approval date.