All warranty issues must be raised with the store of purchase. The retailer you bought our product from must offer you a replacement or refund under warranty terms. A retailer cannot refuse a warranty replacement and send you to us. In the event of you not being able to engage the retailer (e.g. because they no longer operate) about a warranty issue, you may then contact us.
- In the first instance, please contact PowerGuard within 3 working days of the damage occurring via enquiries@powerguard.com.au or via Support.
- If purchased from a retailer, return the damaged or suspected damaged product to your original place of purchase with proof of purchase.
WHAT YOU'LL NEED TO PROVIDE:
- A brief description of what happened;
- The location, time, and date of the occurrence;
- Proof of purchase with the date of purchase and the name of the retailer where the PowerGuard product was purchased;
- Your name, address, mobile number and email address; and
- The PowerGuard product model number (this is on the product and should be on your receipt).
Learn more about our warranty policy here.